A really poor experience, especially when the mistake was small and you called immediately. A customer service team should at least try to help or explain options properly, not just shut down.After placing my order, I immediately realized that I had not updated the pickup location. I contacted customer service right away to request a simple change from Al Wahda branch to WTC branch. Unfortunately, the agent refused outright and stated that no changes could be made.I explained that what if I am based in Dubai and that the order was mistakenly placed for Abu Dhabi. The only solution given to me was to cancel the order and place a new one. No effort was made to assist further, suggest alternatives, or even note the concern in the system.What was most disappointing was the lack of empathy and support. A customer service representative should aim to help customers, especially when the issue is reported immediately. Instead, I was left with no option but to travel to al Wahda to pick up the item myself, resulting in an additional taxi expense of AED 30—far more than the AED 13 delivery fee I was trying to save.This experience defeats the purpose of having a customer service team. Simply advising customers to cancel and reorder without offering real assistance is not customer support.I hope this feedback is taken seriously and used to improve your service, as this experience has been extremely frustrating and inconvenient.
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Brands For Less is the official franchisee of the German brand Tchibo. Each BFL and Tchibo outlet is designed and stocked to ensure customer satisfaction and happiness because of less price for branded items and for the hospitality.
