I used to love Brandwatch. Not any more.I liked it so much I took it to new workplaces, and have recommended it to colleagues many times. NEVER AGAIN. I've been trying to cancel an autorenewal scheduled for July since January but emails go unacknowledged. I've tried numerous email addresses - nothing - and there's no phone number listed. (Presumably so that staff aren't forced to defend dodgy business practices?)Even worse, the in-platform chat function appears to have been disabled so I can't contact support. Nasty stuff.So the autorenewal went through and now I'm wasting time emailing into the abyss trying to secure a refund. Wish me luck.
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Brandwatch is a social media monitoring company headquartered in Brighton, England.