brandwatch.com

1.4
1.4 Based on 19 reviews

Brandwatch is a social media monitoring company headquartered in Brighton, England....

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CK89
Zero upon ten. Program that could not deliver and a team that pushes blame

Zero upon ten.Was promised multiple features during sales and demo and was told that all issues can be resolved. Upon using the program for 1 day, it can't even properly schedule a post without screwing up alignment or better still, not able to post.Contacted the sales rep and she told me she has no authority and asked me to talk to customer success team. Spoke to the customer success team and she also acknowledged it as a program issue and not able to resolve it, told her to cancel the program and she say she will follow up. That was in Feb 2025. Till today, the company finance team is still sending me payment reminder AND are threatening and the customer success agent went MIA. Contacted sales agent and she say it is not her fault.What a total waste of time. There are much better programs out there with more humane approach. Zero upon ten.

1
Date of experience: Jun 30, 2025

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Business Details

  • Brandwatch is a social media monitoring company headquartered in Brighton, England.

  • language https://brandwatch.com

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