We were initially interested in subscribing to Brandwatch and had a 15-minute introductory call with their sales representative. The first meeting went smoothly, and we were looking forward to a live demo to better evaluate the product. However, scheduling the demo turned into a frustrating experience.Despite setting up a meeting multiple times, the company canceled at the last minute—three times in a row. Each time, the cancellation happened just minutes before the agreed-upon time, with no prior notice or attempt to reschedule in a professional manner.This experience raised serious concerns about their reliability and customer service. If they are this unresponsive during the sales process, it makes us question how they handle actual customer support. Unfortunately, due to this lack of professionalism, we’ve decided to look elsewhere.
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Brandwatch is a social media monitoring company headquartered in Brighton, England.