Received prompt action when I contacted them regarding a pair of boots. I had checked with the size guide on the website for my correct size only to find on receiving them , the UK size did not match the EU size and was a whole size smaller. I contacted them and pointed out as I was not at fault, the return postage should be refunded. After verifying the size on the boot, I was immediately sent a pre-paid return label with apologies. Impressed with their response.My only criticism is as they do not do exchanges, I will have to wait for my refund before ordering the correct size replacement.
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