Had an issue with a pair of Muck Boots I purchased, which were delivered on the 2nd December 2024, after wearing a few times I found they were not waterproof and my feet were soaking wet! I contacted Brantano on Sunday and by Wednesday they agreed there was a manufacturing fault with the item and would be issuing a full refund. I know under the Sale of Goods act an item should be 'fit for purpose' and I was entitled to a refund but some companies would delay this and try as hard as they could to refute the problem, thankfully Brantano was not one of them.Admittedly I am disappointed my boots are faulty and now have to search for some more to ensure I have dry, warm feet on my dog walks but at least I have the funds available to do so.
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