I ordered sandals, arrived in reasonable time, tried them on in my carpeted bedroom, they were too wide so immediately put them back in the box and returned them within a day or two. Had an email today with photograph of the sandals showing dirty soles and I was told they could not accept the return as the sandals had been worn and they refused to refund my money. If the soles were like that then that is how they came to me as I never wore them, the phone number when I rang it came up as unrecognised, very odd. How do I know the image is of the shoes I sent back? This is all a bit strange to me, I feel cheated as I know I never wore the sandals outside my bedroom, I will never buy from Brantano again!
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