First time purchase, wrong size sent. Probably a rare occurrence but with so many products in warehouse picking mistakes can happen.Apprehensive about Brantano's T&C in this situation as very firm - need to be as some consumers buy for an occasion, then return in expectation of a refund.Pleasantly surprised to receive a genuine apology and placed a new order, first refunded in due course - that's the way their system works.Would I buy from Brantano again? Definitely yes - good service and some genuine bargains.
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