Very dissappointed that returns have to be paid for at the Post Office. As a disabled person who mostly shops online,the convenience of drop off points or collection points or even collection from my home at any time of day is invaluable, rather than having to drive to a post office, queue and pay. For this reason, I won't order online from Brantano again. I imagine many working people will also find this returns process a real inconvenience, given the time and trouble of getting to a post office during specified hours and how busy they often are.
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