I ordered two pairs of boots for a holiday, expecting delivery in 3-5 days. Ten days later, there was still no delivery. The courier seemed to have them but wasn't delivering. After a long wait for customer service, I was told they couldn't send them quickly. I had to cancel my order. I later found out the brand is part of a larger group, but my local store had no stock. The cancellation and refund process took too long. The worst delivery experience ever.
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