brasher.co.uk

1.3
1.3 Based on 120 reviews

...

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GB65
Their website will still taking your money for some fruity reason, but can't fulfill your order

Don't bother shopping on their website. Not sure what they're game is but if you purchase anything:- they take the payment from your account immediately - they will not send you a confirmation email/ proof of purchase- your order will not show in your brasher accountSo now you have no clue of your order number or any important details- they will cancel your order a day later without notifying you by email - luckily they will refund you the amount I was only able to get more information because I chased up on my order a few hours after my purchase. It's no longer Brasher that handle anything, it's Millets. I had to mention I purchased products from the Brasher website as they couldn't find my order in their system! Their (Millets) customer service is alright, but be prepared to speak with a different CS representative each time. I found that most representatives will not read your email thread to understand your question(s) - so best to repeat yourself in every email to avoid frustration and a very long email thread. They (Millets) are very polite and prompt at responding though.

1
Date of experience: Oct 22, 2020

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