As a customer who shops at a brand that claims to support women and make them feel good, my recent experience was deeply disappointing and disrespectful.I purchased two bras that were faulty and broke shortly after use. This required me to seek a legally entitled refund under the Australian Consumer Law (ACL).The Result: One Month of Wasted Time and Financial Distress.• The Runaround: I was passed between five different customer service staff over a full month. Each interaction required me to resubmit proof of purchase, identity, and my bank details, wasting valuable time.• The Disregard: Despite repeatedly and clearly requesting a full monetary refund, the company ignored my instructions and attempted to issue store vouchers instead. This refusal to honour a customer's right to choose their remedy for a major failure is a clear breach of the ACL.• The Feeling: The entire process left me feeling dismissed, unimportant, and frankly, like I was being deliberately stalled and laughed at. When you need a refund for essential, broken items, being treated this way is unacceptable.If you expect support, timely help, or for this brand to uphold the values it preaches, please reconsider. They have no regard for a customer's time, financial needs, or legal rights. Move to a company that actually values and supports its female customers
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