This is my last straw with this business. Every single time I order through them, my order is never completed due to their website saying they have items that they actually don't, so I just get refund emails days after the purchase is made, or one piece of a matching set sent..... I can't comprehend the lack of brains behind why you would actually send someone a bottom, but no top?This time, I received the bottoms of one order but my order for the top was cancelled along with 3 of the 5 other items I purchased. I tried contacting them on the 9th, 10th, 11th and 12th of January with ot going straight to voicemail saying they opened again on the 8th of January????? Obviously, I've had zero response to my numerous emails to cancel the order before it was shipped as I didn't see the point in just one bottom of a swim set being posted and paying nearly $13 to do so - it was sent to me anyway, of course, because here is the issue with not having a customer service and complaint component to the business......I was then sent a "review your product " email in which I obviously did....outlining my obvious crankiness of never actually receiving the item and the treatment from the company, or lack thereof. I then received an email saying my review went against their guidelines and could not be posted. So, they can offer me disgraceful service, but I cannot leave my honest review? Funny that! I received a "bulk" email some time thereafter with them having a cry about how busy they were. I assume by the words in the email, along with a majority of their customers, we are extremely over this nonsense of not receiving items, no customer service whatsoever, in my case, receiving the bottom of a swim set I have absolutely no use for.... I'm stunned why we can't contact them... I don't know who runs the business, but they most assuredly shouldn't; and I'd highly suggest they take a look at their business plan again. I for one, will never buy from Bras N Things again, which is a shame because their items are cute and well made. Just needs a new owner!!
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Discover a fantastic range of bras, panties, sleepwear and swimwear at Bras n Things - Inspiring with our perfectly fitting lingerie for over 25 years.
