I’ve bought a couple items from them and would rave about it to others. But ever since their Black Friday event, they’ve gone downhill. I participated in 2 of their BF roulette events that they were doing for some free items. I got a confirmation email for one of the free items and tried for a 2pm draw where they would refund the first 100 orders. I didn’t get that one but they posted the orders they did refund and they refunded a bunch of orders placed at 1:59pm. It took 2 MONTHS for me to get one of those items and I’m still waiting for my other item. I’ve emailed twice about this and the free item and they’ve told me the free item doesn’t exist. I literally got a confirmation email about it. They were just scamming their customers to buy more things under the premise of “giving back to their loyal customers.” Their customer service takes forever to get back to you and they just keep saying “still in the fulfillment process and will ship when it’s ready” WHEN WILL THAT EVER HAPPEN?? They tend to be more responsive on their instagram but will delete your comments to not look bad. SAVE YOUR MONEY!
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