I booked my flights to Koh Samui Through Bravofly. I am leaving on April 3rd 2026. On March 24th I got a mail that all my flights were cancelled. I contacted costumer service. They offered to refund the flightscosts. I told them all my holday was booked and that if I had to rebook my flights it would cost me a lot more. They told me they could send a request to Lufthanse to rebook my flights. I agreed. They said it could take up to 42 hours to get a response from the airline (Lufthansa). On march 25th I had contact with Lufthansa. They told me there was a problem with the flight from Koh Samui to Bankok on April 18th and that Bravofly needed to request a rebooking so they could change my flight. On friday March 27th I had contact again with costumer service from Bravofly for an update. They told me they were still waiting for an answer of Lufthansa and that I needed to be patient. On March 30th I contacted costumer service Bravofly again for an update. They told me again they have had no response from Lufthansa and that I needed to be patient. I contacted Lufthansa again, but they told me they didn't receive a request from Bravofly, and that they couldn't change my flight without the request from Bravofly (because they are responsible for my booking). On March 31st I contacted Bravofly again, told them my flight is leaving in 3 days and that my patience was running out. They told me they were still waiting for a response of Lufthansa. So I contacted Lufthansa again. They told me they didn't get the request and specifically told me they shoud make the request through the Supportline for travelagents, that i shouldn't worry, because they could still rebook my flights. I contacted Bravofly again through the online chatservice this time. Gave them an update on my contact with Lufthansa and on what they should do. They told me I would get an answer that same day. An hour later they mailed me that Lufthansa had responded that there was no possibility of rebooking and that the only sollution was a refund and that I should contact them within 42 hours. At that point I recontacted Lufthansa and told them about the mail from Bravofly. The lady operator of Lufthansa told me immediately that that information was incorrect, that she would contact her supervisor to take over my booking from Bravofly. The superviser agreed on the base of Bravofly not taking responsability and doing their job. 5 minutes later my flight was rebooked. Same flights and they put me flight from Koh Samui to Bangkok leaving 10 minutes earlier then my original flight. Thank you Lufthansa (since they didn't have to do that). Long story short ... Barvofly didn't do anything and kept me in stress and uncertainty for more than a week (up to 3 days before departure) to just say that the airline couldn't rebook, while this was untrue. Any other person would have already given up and see their holiday lost, with a lot of costs (hotel bookings that couldn't get cancelled that short ahaid). I think it is cruel and neglect. You also can't find how to put in an official complaint on their website.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 2004, Bravofly is part of the lastminute.com group, a worldwide leader in the travel and leisure industry. We believe in using technology to make travellers’ lives simpler. Through our websites and apps more than 10 million customers, across 35 countries, book with us each year.
