I booked a flight for four people from Istanbul to Stockholm for around 11,000 SEK, paying an additional 325 SEK per ticket for a refundable option. There was no checked baggage included, so I had to pay an extra 500 SEK for each of the six bags, totaling around 3,000 SEK. When I attempted to cancel and request a refund, I was offered a 5,700 SEK voucher instead of a cash refund, which feels unfair to passengers. Additionally, the baggage fees are non-refundable, and the company only returns 90% of the ticket cost without considering the baggage and insurance expenses. This approach is unprofessional, and I wouldn't recommend this service to anyone. It's better to book directly with the main airlines. I felt deceived. The customer support was also lacking and unhelpful. The terms on the website are misleading, advertising lower ticket prices but accumulating additional costs by the time you check out. Paying 325 SEK for a refundable ticket only to receive a voucher is simply unfair.
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Founded in 2004, Bravofly is part of the lastminute.com group, a worldwide leader in the travel and leisure industry. We believe in using technology to make travellers’ lives simpler. Through our websites and apps more than 10 million customers, across 35 countries, book with us each year.
