This felt incredibly deceptive. I deliberately chose the cheapest rate the entire way through the booking process, and only after entering my card details was I shown another screen where it was not at all obvious that a FULLFLEX policy was being added. Suddenly the total price had gone up by about $200. That is completely unacceptable and feels like a deliberate trick to get customers to pay more than they intended. I have been trying to get in touch with them to refund the charge but all I can find is a useless AI chat bot that will not connect me with a real person.
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Founded in 2004, Bravofly is part of the lastminute.com group, a worldwide leader in the travel and leisure industry. We believe in using technology to make travellers’ lives simpler. Through our websites and apps more than 10 million customers, across 35 countries, book with us each year.
