The prices are exorbitant and the customer service is lacking. I didn’t realize I had missed my last two orders due to moving. I had previously informed them about my address change, which they updated for one order, but then they sent the next two to my old address, leaving me without the product. When I reached out, they claimed it wasn’t their fault they didn’t know I was on a subscription plan, suggesting my address wasn’t updated for future orders. It’s baffling; they have my details and know I’m subscribed. Why would I only change my address once and not for subsequent orders? Additionally, they take about a week to respond to emails. I’ve wasted hundreds of dollars on this service for a product that costs about $0.10 elsewhere. They have high profit margins but offer terrible customer service.
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