I signed up for what was advertised as a $1 trial for 7 days, followed by a $29.99 monthly subscription. During the checkout process this was the only pricing that was clearly presented.
However, immediately after signing up I was charged an additional $14.99 for a “guide” that was not clearly disclosed as a separate paid purchase during checkout. It appears to be presented as part of the onboarding flow, where pressing “Continue” confirms the charge, while the “Skip” option is easy to miss.
When I contacted support, they refused to refund the charge and claimed it was authorized because I pressed “Continue”. In my opinion this is a misleading checkout flow that results in hidden upsell charges.
I would strongly recommend that anyone signing up for this service carefully review every step of the checkout process, as additional charges may be added during onboarding.
This experience felt misleading and I have opened a dispute with my card issuer regarding the undisclosed charge.
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At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being.
We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
