Disrupting dating apps - sadly worse.I really championed this app for the last year, hoping it was the answer us singles in a city trying to meet people who are intentionally dating. Unfortunately, as an app it just doesn't work properly as the support isn't there in a way that benefits the consumer. I have had a handful of bad experiences with the app which involved poor planning, locations miles away in weird locations, and some strange men who then promptly deleted their profiles which raised a safety concern for me. Last night solidified my position, I was due to have a "walk and talk" date, scheduled to meet in Leicester Square (a crowded tourist destination) with no real location listed. The chat opened 4 hours early and so I messaged the guy I was due to meet saying how excited I was to meet him, and where was best as it's so general and such a busy area. He didn't respond to my messages, I messaged support who told me they still expected me to turn up and wait there (to be stood up). This was a huge safety concern to me and I now realise in hindsight I'm really not sure how suitable the app is for single women. The guy did end up responding (at the time we were due to meet) and we coordinated where to catch up. I got to him and his bag hit me quite badly on meeting(he didn't apologise) and proceeded to ignore the fact he had been quite rude all afternoon by not responding. By not addressing any of it and my experience to that point I felt really uncomfortable and excused myself, he then tried to argue with me and I knew I was right to bow out.Point of the above; Breeze are not concerned about safety and they should have a policy in place for situations like the above, whereby the date is automatically cancelled if one party on a "walk and talk" date doesn't message the person they are meeting. The support staff who I spoke to on this occasion (previously pretty good) just shut down the conversation when I raised all concerns.I've forfeited my money I've spent and invested in this app and deleted my account, with no plan on returning - unless someone from the app responds to my concerns. Again, I believe in the concept and I think it's a shame I was shut down and the support wasn't there last night.
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