What a terrible experience, and one I will never repeat, nor wish anyone else to go through. I ordered the heavily advertised ankle boots. But it took nearly a MONTH before it was delivered. I kept following up because I needed the boots for my trip, but they arrived too late. Upon my return from my trip, I tried them on, the length is right but it was way too narrow and tight. The customer service person said their site describes the shoes and they expect people to know their size --- BUT the shoes are way too narrow. I said their site doesn't provide options for Narrow, Regular or Wide which are traditional US distinctions.Additionally, the ankle boots were of such poor quality that even if they fit, I wouldn't wear them.I wanted to return them but was hit with having to pay shipping costs plus 15% restocking fee! They offered 40% off regular price. I reminded them that they offered to credit me the full shipping cost when they sent the shoes. Dead silence. They stopped communicating. I am now stuck with a pair of boots I can't wear, and with utter disapppointment and dismay dealing with a very unresponsive and unfair company. What an absolutely horrible company to deal with.
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