I own 2 Breitling watches, a Navitimer and a Super Ocean.They both went back for service in May 2025 and were not returned to the approved jeweller in Murcia, Spain until October 2025.The pop out button to change time/date on the Super Ocean was so stiff it was virtually inoperable. I was assured this was common post service and it would improve. I used it twice at month end to alter date - it was so stiff it was almost impossible and the second time it actually snapped off. Surely this should never happen with such a high end brand watch.I was advised not to worry, it would go back to Breitling and would be covered by the 12 month warranty that comes with the (expensive) service.The watch went back early December and I chased return as I required it for a holiday end of January during which I’d be in the sea snorkelling.They now have told me it was my fault it snapped and is not covered by warranty and they want me to pay for the repair.In summary, since May 2025 I’ve had my watch for 2 months, it was serviced badly and was inoperable, they have not honoured their warranty and wish to charge me for their incompetence having deprived me of my watch for 6 of the last 8 months.Be aware before you buy a Breitling. Post sales they are a disaster - zero ability to contact them directly and official jewellers selling their product seem equally incapable of communicating with them.
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