Review Time
Sir Coe Hell did a superb presentation on my “peace offering” time piece by Breitling I am planning on purchasing for the love of my life. During my consideration of a unique gift idea, I began to contemplate 🤔 the best gift 🎁 is time. When you truly love someone the time spent becomes an everlasting memorial. Thank you Sir Cole for your attention to detail. I’ll be back soon to complete my purchase. I’ll stick with the green face alligator straps for under 11g’s. See you soon my friend ♏️⚜️♏️
Sir Coe Hell did a superb presentation on my “peace offering” time piece by Breitling I am planning on purchasing for the love of my life. During my consideration of a unique gift idea, I began to contemplate 🤔 the best gift 🎁 is time. When you truly love someone the time spent becomes an everlasting memorial. Thank you Sir Cole for your attention to detail. I’ll be back soon to complete my purchase. I’ll stick with the green face alligator straps for under 11g’s. See you soon my friend ♏️⚜️♏️
I have been a Breitling customer for over two decades and my Wife and I have had multiple Breitling watches each in that time.The extremely poor level of customer service we received, the extremely poor quality of the work and the non existent communication from staff warranted a review of this nature, as Breitling did not care when challenged on these aspects.I recently sent my wife’s watch for a battery replacement but made sure I checked with Breitling beforehand about the custom diamonds added to the genuine Breitling bezel, including sending them pictures, to ensure the work could be carried out. I was informed in writing that yes it would be fine and they noted not to recommend replacing the bezel.After Breitling received the watch, I was sent an itemised list of work, with the most expensive item being to replace the bezel. I informed them yet again, that this wasn’t required and that the work would go ahead.Two days later I received a phone call from Breitling saying that they now could not do the work because they didn’t want to remove the bezel, bearing in mind that it’s a genuine Breitling bezel. I explained this had already been raised and agreed by their staff and on checking with the Aftersales Director, they agreed to complete the battery replacement as promised.Another four days pass and yet another phone call is received, saying they now won’t touch the bezel again (nothing to do with replacing the battery) and that they could do only part of the work, with no guarantee or waterproofing promise.At this point I raised just how poor all element of their customer service had been, the extreme lack of knowledge of their staff members and how that receiving a half arsed service with no guarantees was ridiculous.At this point no one would respond. The customer manager decided to ignore my emails at a week at a time, only responding when multiple emails were sent.There has been no apologies for the extremely poor service or work and my wife’s watch was essentially held at ransom until I paid the price for a full and complete service, which I have clearly not received.The aftersales director has cowered behind the customer service manager, the customer service manger had been aloof and essentially useless and the front facing customer service staff clearly do not know their jobs.It’s been a terrible experience from start to finish by a company I’ve always expected far better from.I’d recommend avoiding Breitling servicing like the plague at this point.
I have just picked up my Breitling Sea wolf from having a full service by Breitling UK service center. Its like new ! 🙂 and i mean New !! Really pleased with the whole experience from dropping it off at the Breitling store at Meadow Hall Sheffield. The communication was excellent and that staff were brilliant.
FAYE AND STEPHANIE (SHORT HILLS MALL) WENT OUT OF THERE WAY, TO RESOLVE MY ISSUES. THEY WERE BOTH VERY CUSTOMER SERVICE DRIVEN. YOU CAN TELL BY THER KNOWLEDGE AND ENTHUSIASM, THEY REALLY ENJOY WHAT THEY DO. GREAT PEOPLE SKILLS!! MrBUG'S
Good afternoon . I dropped off my Breitling watch to get a new band . I went to pick it up and the color in the inside of the watch looked different . Mine was all green , this seemed to have more black than green in it. They did not give me a receipt in the beginning which is my fault so I asked to see the serial number they have from taking the watch . They refused to show me. The ladies name was Emeral . She told me that was store info and not for me . She could not have been any more rude . I have moved and looking for my paper work . They should have gaveork . I have 2 Rolex watches and was going to look at another Breitling but now will not
I own 2 Breitling watches, a Navitimer and a Super Ocean.They both went back for service in May 2025 and were not returned to the approved jeweller in Murcia, Spain until October 2025.The pop out button to change time/date on the Super Ocean was so stiff it was virtually inoperable. I was assured this was common post service and it would improve. I used it twice at month end to alter date - it was so stiff it was almost impossible and the second time it actually snapped off. Surely this should never happen with such a high end brand watch.I was advised not to worry, it would go back to Breitling and would be covered by the 12 month warranty that comes with the (expensive) service.The watch went back early December and I chased return as I required it for a holiday end of January during which I’d be in the sea snorkelling.They now have told me it was my fault it snapped and is not covered by warranty and they want me to pay for the repair.In summary, since May 2025 I’ve had my watch for 2 months, it was serviced badly and was inoperable, they have not honoured their warranty and wish to charge me for their incompetence having deprived me of my watch for 6 of the last 8 months.Be aware before you buy a Breitling. Post sales they are a disaster - zero ability to contact them directly and official jewellers selling their product seem equally incapable of communicating with them.
Have a Superocean Heritage which i love the look of. However it's broken twice in 6 years. And after the 1st service they returned it with the bezel visibly misaligned. Then initially refused to rectify it and correct the alignment to how how it was when it was sent in. Not the experience / quality expected
I have spent over £20,000 on Brietling watches over the last decade, enjoying the timepieces for anniversays and special occasions. Over the last 6 months i have been back to two seperate stores to get my timepieces serviced and maybe get a new watch switch strap - and maybe another time piece. On both occasions i was ushed out of the shop (one in the trafford centre and one in the centre of Manchester) by staf telling that they had no space and the service centre was to busy to take on more work "Please come back in 6 months".I am now left with a very expensive watch collection that is in poor repair and with no premium way of getting them serviced properly to maintain quality and accuracy. Ultimatly the timepieces can not be enjoyed.If you are looking for the luxury timepiece experience look elsehere, Brieting have now turned into a smash and grab dealer.
My husbands birthday is today and he won't see his watch because I had to call customer service 3 times yesterday and they said there was a quality control issue with the watch they werent sure why it didn't ship. Said it would ship. Today no tracking information. 10k experience for 20 bucks and won't be back to buy his next watch here .placed on the 15th and probably won't be here today
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