I made a reservation at a hotel I thought was a different hotel and immediately realized the mistake the hotel said it wouldn’t be a problem to cancel as long as brek would push it through , brek told me the hotel refused my claim as I was sitting in the lobby this is the text they sent me and have not responded to anything further “Hi Thomas, since they declined the refund request, kindly obtain a written approval from the hotel and send it over to our email help @ brek.com so we can reopen the case for you. In the meantime, we cannot proceed further unless a written approval was received from your end. We since apologize for the inconvenience and please let us know once you obtained the document.“ I am forced to stay at this hotel now first and last time dealing with this trash company
Claim your business profile now and gain access to all features and respond to customer reviews.
