Review Time
This is a SCAM!!! Customer service is rude and unhelpful. I have not seen anything like this before. Do not spend your money with BREK they will NOT give you your money back. They are scammers and you should buy it on official websites. If i could give zero stars i would.
This is a SCAM!!! Customer service is rude and unhelpful. I have not seen anything like this before. Do not spend your money with BREK they will NOT give you your money back. They are scammers and you should buy it on official websites. If i could give zero stars i would.
thought I was booking with hotel that had a shuttle, when I immediately called to get a ride they informed me this was not the case. They told me I needed to contact Brek for refund, When I did, they said it was up to the hotel. No one wanted to help me, I was stranded at the airport and charged for a room I booked for 5 minutes.DO NOT USE BREK, THEY WILL NOT HELP YOU!!!
I would give zero stars if I could. I made a reservation at a Red Roof Inn Hotel and was almost immediately texted that the property rejected the booking claiming that no more rooms at that rate were available. The Red Roof Inn has no knowledge of this and the location in question had a practically empty parking lot indicating vacancy. When I attempted to seek resolution with their customer service line, I was treated with rudeness and disdain. The representative tried to make this about policy and procedure and implied that Brek was not in any way responsible for the failure to book. Meanwhile, I am still waiting on my refund. Do NOT use this service as it has proven unreliable at best and potentially criminal at worst.
I made a reservation at a hotel I thought was a different hotel and immediately realized the mistake the hotel said it wouldn’t be a problem to cancel as long as brek would push it through , brek told me the hotel refused my claim as I was sitting in the lobby this is the text they sent me and have not responded to anything further “Hi Thomas, since they declined the refund request, kindly obtain a written approval from the hotel and send it over to our email help @ brek.com so we can reopen the case for you. In the meantime, we cannot proceed further unless a written approval was received from your end. We since apologize for the inconvenience and please let us know once you obtained the document.“ I am forced to stay at this hotel now first and last time dealing with this trash company
thought i was on priceline then i get a reciept from Brek i then wanted to cnl and called the agent lied and told me i made the reservation on priceline and could,nt cancel the site clearly said 24 hours notice my complain is the agent went though multiple lies just to keep me from canceling.
I RESERVED A ROOM THROUGH THEM AT 11:30PM THAT NIGHT BECAUSR I WAS ON MY WAY TO CHECK INTO THE HOTEL SO THE RESERVATION WAS MADE FOR THAT NIGHT SO MIDNIGHT COMES AND BECAUSE OF TRAVEL ISSUES I WASNT ABLE TO GET TO THE HOTEL SITE TILL WAY LATER IN THE AFTERNOON BUT WHEN I ARRIVED THE HOTEL STSTED SINCE I HADNT CHECKED IN BY 7AM THAT MORNING THAT THEY HAD WENT AHEAD AND CANCELED THE RESERVATION BREK REFUSED TO ESTABLISH MY RESERVATION CLAIMED THE HOTEL WAS TO REFUND ME OR RESTABLISH THE RESERVATION WHEN EVERYONE KNOWS THAT BREK IS THE MIDDLE MAN THEY CREATE THE RESERVATION THEY PROCESS THE PAYMENT THE DO THE COMMUNICATING OF ISSUES WITH THE HOTEL AND ALSO BREK DOESNT PAY THE HOTEL WHATEVER IS DIFFERENCE IN RESERVATION COST UNTIL IM CHECKED IN. ITS HOW BREK GETS PAID ADVERTISING THE HOTELS AND DOING ALL THE LOGISTICALS OF THE WHOLE THING. WHEN THE HOTEL STATED THEY CANCELED MY RESE RESERVATION SO THEY DONT CHARGE BREK /MYSELF IT COMPLETELY CANCELS OUT THE WHOLE TRANSACTION ON THEIR END BREK INSISTED THAT IT WAS THE HOTELS RESPONSIBILITY TO EITHER REIMBURSE ME OR HONOR MY RESERVATION WHICH WAS FOR 3 DAYS THAT COST ME 268 PLUS THE HOTEL MADE IT CLEAR BREK TAKES CARE OF EVERYTHING THEY ONLY CHECK U IN AND CHARGE BREK FOR THE BUISNESS PRETTY MUCH THAT BREK DOESNT EVEN PROVIDE THEM ANY GUEST INFO AT ALL TO EVN BE ABLE TO CONTACT THE GUEST AND CONFIRM THEIR STAY IF A GUEST IS RUNNING LATE OR IF THEY NEED TO MAKE CHANGES NOT EVN FOR THEM TO BE ABLE TO CONTACT BREK ABOUT A GUEST IN PATICULAR WHEN A RESERVATION IS MADE THEY ONLY RECIEVE A CODE AND ALERT A GUEST MADE A RESERVATION FOR WHATEVER DAY... BREK REFUSED TO REFUND ME REFUSED TO REESTABLISH MY RESERVATION I WAS OUT 268 PLUS NO HOTEL ROOM FOR THREE DAYS THE HOTEL WAS NICE ENUFF NOT CHARGE ME A DEPOSIT CAUSE ALL I COULD AFFORD WAS A ONE NIGHT STAY BUT DIDNT HAVE ENUFF TO COVER THE DEPOSIT SO BECAUSE OF BREKS REFUSAL TO FIX ANYTHING IT WAS EITHER THAT OR BE STUCK AWAY FROM HOME FOR THREE DAYS HOMELESS ALL THEY WOULD SAY IS SORRY I UNDERSTAND YOUR SITUATION AND AM AWFULLY SORRY FOR THE INCONVENIENCE! THEIR POLICY NO WHERE STATES ADVISING GUESTS THAT RESERVATIONS MADE CLOSE TO MIDNIGHT WILL THEN MAKE YOUR RESERVATION PRETTY MUCH WORTHLESS NOT EVN UPHELP FOR 24HRS DOESNT STATE YOU NEED TO MAKE CONTACT WITH THE HOTEL BECAUSE THEY DONT PASS ON RESERVATION INFORMATION TO THE HOTEL TO BE ABLE TO MAKE CONTACT IF THEY NEED TO FOR ANY REASON SO THE GUEST NEEDS TO CALL THE HOTEL AND RELAY IT THEMARLVES AFTER CONFIRMATION OF A RESERVATION AND YET THEY STILL REFUSE TO HONOR REESTABLING A NEW RESERVATION NO TYPE OF CUSTOMER DISCOUNT OR RESERVATION CREDIT OR ANYTHING JUST BASICALLY OH WELL SUX FOR ME SO IM REPORTING THEM ANYWHERE AND HOWEVER I CAN THEIR SITE NEEDS TO BE TAKEN DOWN UNTIL THEY HAVE BETTER CUSTOMER POLICIES AND CONSUMER PROTECTION TERMS AND CONDITIONS!! THEY ARE JUST ROBBING PEOPLE AT DOING BUISNESS LIKE PEOPLES HARD EARNED MONEY THEY JUST TAKE AND THEN JUST SAY SORRY IS BS!! I WAS GOING TO LEFT OUT ON THE LITERAL STREET BECAUSE OF THEM WITH MY LUGGAGE AND EVERYTHING SCARY AND EXTREMELY DISHARTENING IT WAS CRAZY EVEN PRICELINE HOTEL.COM I'VE NEVER HAD A ISSUE THAT LED ME INTO BEING WITH SHELTER FOR THE NIGHT AFTER I ALREADY PAID THEY ALWAYS FIGURE WHATEVER IT IS OUT EVEN IF IT'S HAVING TO CHANGE HOTELS AND THEY TAKE CARE OF THE RESERVATION AND EVERYTHING SO I JUST HAVE TO SHOW UP!!! BREK IS A LOW BUDGET MAKE MONEY OFF SCAMMING PEOPLE OUT THEIR MONEY BECAUSE OF LACK OF RELAYING IMPORTANT DETAILS OF TGE BUISNESS TRANSACTION THEY ARE HANDLING FOR YOU!!
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