A competitive quote for insurance of my self build VW campervan was offered over the telephone. We couldn’t finalise the deal, as the length of the call took us past the open hours of the insurance company that would be providing the cover. I called back the next day. The second representative made me go through all the details again of all the modifications, then said he couldn’t give me a quote until I provided the exact date of when my wife passed her test (she would be a named driver), even though we both passed our tests over 45 years ago! I suggested that he could get the date from the photograph of our licences and/or the check codes for our licences that he also insisted upon, but he wouldn’t accept this. He also informed me that, despite my going through all of the vehicle modifications with two reps, I would have to write it all onto a form that they would send. I decided that their intense focus on their internal process was not worth my time and effort. I terminated the call, then called another insurance company and got a slightly better quote, with more add-on’s and no insistence on filling out forms, sending photos of licences, no licence check codes required. Brentacre should show a little more trust in customers’ statements, because in the even of a claim, if the customer is found to have provided incorrect information, they would be within their rights to refuse the claim anyway. All in all, about 90 minutes of my life wasted with this navel-gazing company.
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With over 30 years in the automotive insurance industry, we specialise in insurance for classic cars, modified cars, camper vans, hot rods, imports and more.
