I'd strongly advise against parking at this companies car park. I received a charge of £100 (reduced to £60 if paid within 14 days) from Brewerygate Limited for an alleged overstay. I appealed, and this was rejected the same day.I complained to the operator and received a short, dismissive response, which didn’t follow their own “complaints process” at all. After an investigation by the International Parking Community, the operator claimed that my complaint was "mischaracterised as a further appeal, and was therefore not dealt with as a complaint". However the subject of my complaint email was, "Formal Complaint – Parking Charge Notice XXXXX” and the first line was,“I am writing to submit a complaint regarding Parking Charge Notice XXXXX”. I find it concerning that this could be taken as anything other than a formal complaint. If there is confusion at this stage, it raises questions about how other matters may be handled. To me, it seems like there is more to this, and this is a very untrustworthy company.I’d recommend anyone else having issues with this operator to escalate to the International Parking Community. Based on my experience, I would also strongly encourage others to park elsewhere.
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Car Park Operators