Review Time
I queried whether their signage clearly states that the 1-hr paid for starts/ends from when you enter/leave the area not how long you’re in the parking bay. My daughter who is a new young, driver was shaken after an awful ordeal before returning to her car so took a few minutes to compose herself before driving off. I went through the appeals process as per Brewersgate policy to question whether this was clearly visible on their signage and did not receive a personal response to my calls, handwritten letter or emails but an automatic repeat message and increased fine. Impossible to get in contact and then threatened with court action and to be clear, we have never said we wouldn’t pay the initial fine but we were disputing the clarity of their signage. Unfair, unnecessary and stressful for all. Let’s hope the court is happy with all my evidence of following Brewersgate policies and procedures and has this overruled. We will then be taking legal
action against this company and their solicitors for being in breach of their policies and procedures and causing undue stress. Once this is done I will also ensure this does not continue to happen to other hardworking people.
Sent me a fine for £100, said I’d not paid enough. Fine would be reduced if I paid within 14 days, I paid in enough time, they still charged me the £100, not the £60. Zero response from their email. Why is a company in London owning so much land in Liverpool? City council useless! Never park here
Absolute con artists. Paid and displayed and received a parking fine anyway. Did not keep the ticket (who does). Provided evidence from my bank that I had purchased a ticket, appeal was rejected almost immediately. The conmen said that there was no evidence of a ticket being purchased almost immediately. They did not check this against tickets bought and if they did then the machine is the issue. I wish I had read these reviews prior. I have been forced to pay the fine as I cannot afford the larger fee but I will be looking at legal ways to recoup this.
I'd strongly advise against parking at this companies car park. I received a charge of £100 (reduced to £60 if paid within 14 days) from Brewerygate Limited for an alleged overstay. I appealed, and this was rejected the same day.I complained to the operator and received a short, dismissive response, which didn’t follow their own “complaints process” at all. After an investigation by the International Parking Community, the operator claimed that my complaint was "mischaracterised as a further appeal, and was therefore not dealt with as a complaint". However the subject of my complaint email was, "Formal Complaint – Parking Charge Notice XXXXX” and the first line was,“I am writing to submit a complaint regarding Parking Charge Notice XXXXX”. I find it concerning that this could be taken as anything other than a formal complaint. If there is confusion at this stage, it raises questions about how other matters may be handled. To me, it seems like there is more to this, and this is a very untrustworthy company.I’d recommend anyone else having issues with this operator to escalate to the International Parking Community. Based on my experience, I would also strongly encourage others to park elsewhere.
Visited, paid and displayed ticket. The printer didnt print full registration (I hadnt realised) so I was fined £60. When this was highlighted to me I requested the company audit the machines as Id read this was a common issue - seemingly as a way of imposing fines on customers who had actually paid. Company refused so I provided evidence of original stub and payment from bank. They confirmed payment had been received and threatened £150 fine plus lawyers if fine not paid. Read up and spoke to local businesses who say that that this is a regular occurrence and complaint about this car park. The staff on email were incapable and rude. Id strongly recommend avoiding this car park.
I queried whether their signage clearly states that the 1-hr paid for starts/ends from when you enter/leave the area not how long you’re in the parking bay. My daughter who is a new young, driver was shaken after an awful ordeal before returning to her car so took a few minutes to compose herself before driving off. I went through the appeals process as per Brewersgate policy to question whether this was clearly visible on their signage and did not receive a personal response to my calls, handwritten letter or emails but an automatic repeat message and increased fine. Impossible to get in contact and then threatened with court action and to be clear, we have never said we wouldn’t pay the initial fine but we were disputing the clarity of their signage. Unfair, unnecessary and stressful for all. Let’s hope the court is happy with all my evidence of following Brewersgate policies and procedures and has this overruled. We will then be taking legalaction against this company and their solicitors for being in breach of their policies and procedures and causing undue stress. Once this is done I will also ensure this does not continue to happen to other hardworking people.
I'm in the middle of a dispute with them as like so many other people I received a parking charge even though I paid and the ticket was displayed on my dashboard. They claim the same thing that I put in an incorrect reg number and they can't match it to any payments in their system. Like others, I've sent proof of payment but that's being ignored...
Oh I wish I’d have read these reviews before I parked there! Me and my friend both got a car parking fine on the same night because even though we’d selected two hours the machine only printed for 2hr! You can’t even see and the machine takes about 5 minutes to even navigate and load! No clear signage or lighting it’s an absolute disgrace. Won’t be paying the fine and these comments are all evidence that the parking machine is rigged! Did anyone actually get taken to court?!
Avoid this car park. I paid £4 for 2 hours at the ticket machine, put the ticket on my dashboard. Stayed only 1hr 10 mins. Received a fine nonetheless with CCTV images of my number plate. I had thrown out the ticket, but sent a screen shot of the bank record proving payment. However, my appeal was rejected as they said I hadn't typed in my registration properly. It was only after further questioning (and after I admitted I didn't have the ticket anymore) that they provided a print out as proof. Either their machine is faulty or this is a scam, judging by the large number of other people falling victim. I paid the reduced fine as I don't have time to fight, but will be reporting them. Hopefully if enough people do so, they will eventually be shut down to allow a more scrupulous operator to take over.
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