Parked in one of their car parks, paid for a ticket but the machine wouldn’t let me input my full registration number. Received a parking ticket for £60 which I appealed, had no response, then received a further letter threatening to take me to court and to avoid this I now had to pay £160. I emailed them because I had no response to my appeal, which they claimed they had replied via email that I never received. They saw I had entered my first letter of the registration number so reduced my charge to £20. I proved I had paid for the ticket but that didn’t matter. They told me it’s their T&Cs that a full registration number should be inputted, which I completely get, however, if the machine did not allow me to do that, then why would it be my fault. Advised me to contact the IAS which of course has 1 star reviews on here and apparently a total waste of time. Ended up paying the £20 reluctantly but couldn’t be arsed with all this hassle and potential backfire it would have had on me. No doubt the machine is probably rigged to not allow you to use it properly so they can issue you with parking charges. Never parking in one of their car parks again!
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Car Park Operators