brianhilton.com.au

2.9
2.9 Based on 9 reviews

Come to our Brian Hilton Motor Group dealerships for Toyota, Kia, Renault, Honda, SsangYong vehicles...

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Kendrick Brooks
Don't service with Brian Hilton.

After numerous recommendations to use this dealership by colleagues and friends I will make sure I provide them with a full run down of the service I received.I booked in my car for a service before I proceed with the sale of the vehicle. After taking the vehicle back it has developed a new issue that previously wasnt there when the car is started. This wasnt there before or flagged on the service so it clearly happened at some point during re-assembly.The dealership amongst refusing to admit that they would have caused the fault then refused to even look at the car until I debated the matter for half an hour. After an hour and a half it was pretty much being told that they are doing me a favour by then booking in the car again to be fixed the following week and that normally I would have to wait a month (lucky me).After asking for a loan car during the repairs in the following week I was again told I am out of luck but they will see if they can do anything for me (lucky me again).I would be hard-pressed to ever return to this dealer voluntarily and would highly advise servicing elsewhere.

1
Date of experience: Mar 07, 2025

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