Review Time
WOULD NOT RECOMMEND BUYING A VEHICLE FROM HERE
Bought a 2020 H6 Haval Brand New
From here unfortunately.
No such thing as customer service, honestly, Honouring the warranty and the list goes on.
Major problem with vehicle loosing oil yet no oil leaks or lights on dash etc
Hasn’t done 40k
Vehicle was driven Onto back of Tow truck and taken back to Bryan Hilton. No smoke coming out of engine no Oil leaks no dash lights nothing, just a noise in the engine when it started for 3-5 seconds that just started.
Vehicle had been serviced 4mths previous including an engine oil flush.
1 month later get a call from the workshop stating my whole engine including turbo
Had seized and it would cost $19k to replace. I said I’m under warranty and how did the engine seize?
Well that started a 2 month back and forward of phone calls and emails, lots of promises to provide information as to how this had happened but no production of any mechanical reports chain of custody events. Nothing.
I have then rang and left a message for the General Manager of Brian Hilton, Steve, after no contact from the workshop manager, Nathan, or the Customer relation manager, Bernard, after 2 weeks and guess what?
No response after 5 days.
So after 3 months of them having my vehicle, providing no evidence of why the motor had seized.
when it left my possesion it was not.
And then just refusing to even answer
I’ve now had to go to Dept of Fair Trading so that I can then take them to VCAT and sue them.
I would firstly suggest you think very hard about buying a vehicle from Brian Hilton and secondly if you have had any problems what so ever take it straight to Dept of Fair Trading and hold them legally responsible.
Remember Australian Consumer law protects you against unfair and unjust decisions.
And decisions that contradict the ACL
Go straight to Dept of Fair Trading
Warranty means nothing just a sales pitch
WOULD NOT RECOMMEND BUYING A VEHICLE FROM HEREBought a 2020 H6 Haval Brand NewFrom here unfortunately.No such thing as customer service, honestly, Honouring the warranty and the list goes on.Major problem with vehicle loosing oil yet no oil leaks or lights on dash etcHasn’t done 40kVehicle was driven Onto back of Tow truck and taken back to Bryan Hilton. No smoke coming out of engine no Oil leaks no dash lights nothing, just a noise in the engine when it started for 3-5 seconds that just started.Vehicle had been serviced 4mths previous including an engine oil flush.1 month later get a call from the workshop stating my whole engine including turboHad seized and it would cost $19k to replace. I said I’m under warranty and how did the engine seize?Well that started a 2 month back and forward of phone calls and emails, lots of promises to provide information as to how this had happened but no production of any mechanical reports chain of custody events. Nothing.I have then rang and left a message for the General Manager of Brian Hilton, Steve, after no contact from the workshop manager, Nathan, or the Customer relation manager, Bernard, after 2 weeks and guess what?No response after 5 days.So after 3 months of them having my vehicle, providing no evidence of why the motor had seized.when it left my possesion it was not.And then just refusing to even answerI’ve now had to go to Dept of Fair Trading so that I can then take them to VCAT and sue them.I would firstly suggest you think very hard about buying a vehicle from Brian Hilton and secondly if you have had any problems what so ever take it straight to Dept of Fair Trading and hold them legally responsible.Remember Australian Consumer law protects you against unfair and unjust decisions.And decisions that contradict the ACLGo straight to Dept of Fair TradingWarranty means nothing just a sales pitch
Just a rego check, which required the removal of the ABS light costing $1600 the work was completed. I noticed that the serial number on the ABS actuator didn't change which they said they'd replaced. Maybe they replaced the internals? But the real problem is that 3 months later the car has to be written off because 2 different quotes to fix the suspension are above $4000 and the car is undrivable. They did not bring this to my attention for the rego check. The car is old and i wouldn't have proceeded with the ABS fix if they had alerted me to this.
After numerous recommendations to use this dealership by colleagues and friends I will make sure I provide them with a full run down of the service I received.I booked in my car for a service before I proceed with the sale of the vehicle. After taking the vehicle back it has developed a new issue that previously wasnt there when the car is started. This wasnt there before or flagged on the service so it clearly happened at some point during re-assembly.The dealership amongst refusing to admit that they would have caused the fault then refused to even look at the car until I debated the matter for half an hour. After an hour and a half it was pretty much being told that they are doing me a favour by then booking in the car again to be fixed the following week and that normally I would have to wait a month (lucky me).After asking for a loan car during the repairs in the following week I was again told I am out of luck but they will see if they can do anything for me (lucky me again).I would be hard-pressed to ever return to this dealer voluntarily and would highly advise servicing elsewhere.
Going the Extra mile . . . We often take for granted that our car repair will be completed without drama.People often leave bad reviews when their expectations are not met. sometimes there IS drama.* at Brian Hilton KIA WyomingClaudia is the go-to-person who organises, co-ordinates and negotiates unexpected findings and complications that people will NEVER know about. Claudia is worth more money.* our unexpected car repair met with an unavoidable delay over Xmas and NY for reasons beyond KIA's control.* our personal situation and special circumstances meant we needed a car for multiple specialist appointments in Sydney booked over 3 months ago. this was met with an outstanding response . . . a loan car free of charge. this ended up being for over 5 weeks.THAT'S what 'family' does.the Brian Hilton KIA mission statement says 'they look after their KIA family'. they did.well done Brian Hilton KIA Wyoming. well done Claudia.again . . . . THANKYOU
We bought a Suzuki swift sports from Wyong Brian Hilton Gabe was really helpful we are so happy with the car and especially the professional way we were treated . Thanks Gabriel Dedes for your service would highly recommend Mark Donald
From booking-in for a service to dropping-off it was a smooth, hassle free experience. Unfortunately, I misplaced my mobile phone but Reception went out of the way to help me locate it by allowing me to use a personal mobile! A round of applause for the Customer Service team. They also have great coffee:)
I wish I could give them 10 stars for the service that was provided! Absolutely incredible work from Brian Hilton motor group! The service was friendly, helpful and efficient! We just had our Renault Kangoo serviced. I will definitely recommend your service!
My advice would be starting stay away from Brian Hilton, the service department is very poor and slow at correcting issues and dealing with customers. We brought a new Haval H6 from Brian Hilton and the Haval Sales team was fantastic, however from the delivery onwards we have had issues in getting a large range of minor issues fixed. One of the big issues is that each time you call or go in to drop your car off, someone different looks after your "open case". The other issues is that no one seems bothered to take on these issues and ensure that they gent rectified in a timely matter. I'm coming up to 4 months now, and some of the issues from day one still haven't be fixed, and i wouldn't be surprised if in another 4 months im still chasing people up to get parts ordered. It appears that Brian Hilton MG is more concerned about their Toyota brand than the new Haval business.
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