WOULD NOT RECOMMEND BUYING A VEHICLE FROM HERE
Bought a 2020 H6 Haval Brand New
From here unfortunately.
No such thing as customer service, honestly, Honouring the warranty and the list goes on.
Major problem with vehicle loosing oil yet no oil leaks or lights on dash etc
Hasn’t done 40k
Vehicle was driven Onto back of Tow truck and taken back to Bryan Hilton. No smoke coming out of engine no Oil leaks no dash lights nothing, just a noise in the engine when it started for 3-5 seconds that just started.
Vehicle had been serviced 4mths previous including an engine oil flush.
1 month later get a call from the workshop stating my whole engine including turbo
Had seized and it would cost $19k to replace. I said I’m under warranty and how did the engine seize?
Well that started a 2 month back and forward of phone calls and emails, lots of promises to provide information as to how this had happened but no production of any mechanical reports chain of custody events. Nothing.
I have then rang and left a message for the General Manager of Brian Hilton, Steve, after no contact from the workshop manager, Nathan, or the Customer relation manager, Bernard, after 2 weeks and guess what?
No response after 5 days.
So after 3 months of them having my vehicle, providing no evidence of why the motor had seized.
when it left my possesion it was not.
And then just refusing to even answer
I’ve now had to go to Dept of Fair Trading so that I can then take them to VCAT and sue them.
I would firstly suggest you think very hard about buying a vehicle from Brian Hilton and secondly if you have had any problems what so ever take it straight to Dept of Fair Trading and hold them legally responsible.
Remember Australian Consumer law protects you against unfair and unjust decisions.
And decisions that contradict the ACL
Go straight to Dept of Fair Trading
Warranty means nothing just a sales pitch
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