I bought a pellet stove online. The stove malfunctioned, and I immediately contacted the number provided. I was told that the location was too far and there wasn’t another technician available nearby. When I emailed the headquarters, I found they had no service attitude, ignoring my specific questions, and just advised me to reach out to their technical department. They exhibited the same lack of service. They also didn’t recognize the name listed on their brochure. They ignored their warranty obligations. The stove cost me €750.
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