I had a very disappointing experience with the service. I purchased a door and inquired about delivery and installation fees in advance. The staff quoted me around €120 for a standard door, mentioning it could increase to €200 for larger sizes. I agreed, and they assured me a technician would come the next day for measurements. Two weeks went by without any contact, despite my repeated calls. I eventually made the long trip back to the store, where they apologized and promised to take measurements immediately, scheduling installation for October 23rd — 45 days later. Although the delay was frustrating, I accepted. After 45 days, I returned to verify the installation date, feeling doubtful. Yet again, they informed me that they couldn’t make it and postponed it another 15 days. Shockingly, they then quoted €500 for a simple door installation! I reminded them of their initial estimate of €120–€200, but they refused to honor it. I asked for a refund. This has been an extremely disappointing experience — three months wasted filled with excuses, poor communication, and inadequate service. Even after all this, they failed to provide timely quotations, forcing me to repeatedly visit the store just to obtain basic information.
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