I do not recommend Bridgecrest under any circumstances.
My vehicle was paid off, and an overpayment was made over a month and a half ago. Since then, I’ve been given the runaround trying to get my money back. I was told a refund check was sent—twice—and never received it. On the third attempt, I was assured it would be overnighted, yet that still did not happen.
Now I’m being told to wait another 10–14 business days, which is completely unacceptable at this point.
On top of that, their interest rates are outrageous, and they have also reported incorrect information to the credit bureaus, which I’ve had to dispute myself.
This entire experience has been frustrating, unprofessional, and unnecessarily drawn out. At this point, my next step is having my attorney send a formal demand letter.
Save yourself the stress—avoid at all costs.
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Bridgecrest is a licensed, third-party loan servicing company focused on servicing auto loans for @DriveTime and other affiliated finance companies.