I used the promo to see if this was a service I would use ongoing. I had delivery issues with the order and it was almost returned because of the carrier's failure. I attempted to go back into the system and end any ongoing subscription. The site didn't have an activated account for me apparently; attempting to login it said email/password invalid but the interface didn't have an option for password/account recovery. Automatic shipment kicked in but I still did not have an active account (an activation email was not sent at the time of the trial). In speaking with custom service they sent an activation email and finally I had access to an account. However, I was also informed they migrated to a new platform the month before but after my trial and accounts had to be reactivated. No notice of this was provided. So, no active account, no email to active account after the mirgration, no account recovery option, but I'm liable regardless because of their policy. Understandable, but I do feel the practice was deceptive as I attempted several times to access the nonactivated account but their system and setup prevented that. I was told to cancel and return the order I would not be given a full refund and would be charged a fee.
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Bright Cellars is the monthly wine club that matches you with wine that you’ll love.
