Review Time
I used the promo to see if this was a service I would use ongoing. I had delivery issues with the order and it was almost returned because of the carrier's failure. I attempted to go back into the system and end any ongoing subscription. The site didn't have an activated account for me apparently; attempting to login it said email/password invalid but the interface didn't have an option for password/account recovery. Automatic shipment kicked in but I still did not have an active account (an activation email was not sent at the time of the trial). In speaking with custom service they sent an activation email and finally I had access to an account. However, I was also informed they migrated to a new platform the month before but after my trial and accounts had to be reactivated. No notice of this was provided. So, no active account, no email to active account after the mirgration, no account recovery option, but I'm liable regardless because of their policy. Understandable, but I do feel the practice was deceptive as I attempted several times to access the nonactivated account but their system and setup prevented that. I was told to cancel and return the order I would not be given a full refund and would be charged a fee.
Dishonest practices. We received a $150 gift certificate to try Bright Cellars. They say they will throw in an extra bottle for free. However, only four bottles are delivered. When we call tech support, they say they cannot ship a single bottle, so they offer a $25 gift certificate. But the minimum purchase is close to $150. But, they offer another free bottle of wine! Overall, wine is poor for $40/bottle.
* I didn’t receive an email about the order five days before it processed.* They sent an order confirmation email on Tuesday April 15 at 4:11 a.m., while I was sleeping.* I replied to cancel the order and the subscription on April 15 at 6:47 a.m., as soon as I woke up and saw the order confirmation email.* Their policy says, “If you want to cancel or change your subscription, you can do it at any time,” but their representative contradicted the subscription policy in our email thread and said, “…we are unable to cancel it at this time.”* Their subscription policy says, “ Your order confirmation emails have links to your order. You can manage your subscription from there,” the link took me to my order, but there was nothing on the page to cancel the order or the subscription “from there.”* The first order was average wine and only a reasonable price because of the introduction.
Mauricio has excellent customer service. I was quoted a price that I thought would be for my second membership box and he was able to help me get a refund at the price that was originally quoted and he was very quick with his responses!
The customer gets to select their wine preference (red, white, sparkling) and have a selection shipped to them every month. Pricing is attractive for the quality of wines, ease of purchase and delivery, and very responsive customer service. They do encourage you to rate your wines in your account for points that can be redeemed for various perks. Theya lso offer special deals throughout the year.
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Bright Cellars is the monthly wine club that matches you with wine that you’ll love.
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