Very misleading, seemingly purposefully hard to use website, multiple mistakes charged to my credit card the company didn't take the right accountability for... the list goes on: this wine delivery service is not worth it and does not have the customer in mind, to say the least. The first time I ordered I got wine and was offered a one-time choice of cheese. I remember this, because I'm allergic to dairy and only decided to agree to buy cheese for the friends that I was having over when the wine would be delivered.Lo and behold, first order, they charge me for extra for 4 cork screws I didn't order and I have to have a back and forth with other customer service who says it was a "glitch" (if you know about it, why didn't you correct the price yourself before I had to catch this later?)I get no receipt for the single cheese order except after it has been delivered, with no mention of it being a subscription, from a different email (this is to be expected but it would be nice to let the customer know to be on the lookout) and over the course of a month am flooded by emails after email from their company and"Izzy" a bright cellars rep. There is no way to discern important emails from the company in this flood of advertisements.Second shipment comes around and turns out they have sent and charged me for cheese again! Yum. Call up customer service, as the website is probably purposefully misleading and it very hard to figure out how to cancel (pro-tip you need to email a concierge and it's at the very bottom of the website where you wouldn't expect) and am on the phone for a while as the customer service agent tries to mansplain to me that I agreed to the cheese subscription terms and agreements (huh? how?) while providing me with no proof, and I let her know I received no initial receipt on my end. I then have to be stern (annoying- millennials trying to sound stern is sad) to insist that wasn't what I agreed to. Her response? "Sorry, I can't remember what the website said when you ordered this" over and over. Why should she? Manager finally gave me a refund.Also, yes, all the wines tasted the same and weren't worth it, and I cancelled the subscription finally.
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Bright Cellars is the monthly wine club that matches you with wine that you’ll love.
