My son was taking their class and bought additional package for 150 classes last year.
At that time, we confirmed with the staff that we would be able to get refund if my son leaves the classes in the middle. The staff explained to us that no-refund policy in the terms & conditions wouldn’t be applied to old students, thus we decided to purchase 150 classes. We received e-mail as a proof from the staff to guarantee the refund.
Recently, due to personal reasons, my son decided to leave the course, so we notified them of termination and requested refund. However, they refused to refund the balance amount because of terms & conditions, which we confirmed with the staff last year that this wouldn’t be applied to my son.
We sent them screenshots of WhatsApp and e-mail and have been requesting them to refund the balance amount, but the staff have just kept telling us that they would confirm internally and reply to us.
Are you scamming us? Or can you let us know when you can refund the balance which you previously guaranteed?
CASE #- 775464
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