I purchased an annuity and decided to cancel it at the end of August. They charged me hefty fees and promised a quick refund after I canceled. Now, over a month later, I still haven't received my check. My broker made several inquiries but received different excuses each time. Only after threatening to escalate the issue did they promise to send the check, which I still haven't received. It's unacceptable how quickly they took my money but how long it takes to return it.
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We're Brighthouse Financial. We are on a mission to help people achieve financial security.
As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (""Brighthouse Financial""). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies.
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