On August 4, I submitted a life insurance claim as the beneficiary, including all required documents. By August 7, I received no updates. After multiple calls, I encountered unhelpful representatives and was told my claim wasn’t processed due to an unclear requirement. I had to push to speak with a supervisor to address their mistake. This company has shown poor communication and a lack of urgency. If I hadn't followed up, my claim would still be ignored. I do not recommend this company.
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We're Brighthouse Financial. We are on a mission to help people achieve financial security.
As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (""Brighthouse Financial""). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies.
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