Requested a withdraw from my annuity over Two (2) weeks ago. Sept. 21, 2020 to be exact. I still have not received it and it was for a substantial amount. Called customer service on Oct. 5, 2020. After being on hold for Three (3) Hours and Fifty One (51) minutes my phone died. Called back, again on line for Four (4) Hours and Thirty Two (32) minutes I hung up. No customer service. No one that you can talk to. And NO money. My money.
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We're Brighthouse Financial. We are on a mission to help people achieve financial security.
As one of the largest providers of annuities and life insurance in the U.S., we specialize in products designed to help people protect what they’ve earned and ensure it lasts. We are built on a foundation of experience and knowledge, which allows us to keep our promises and provide the value they deserve.
Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (""Brighthouse Financial""). Variable products are distributed by Brighthouse Securities, LLC (member FINRA). All are Brighthouse Financial affiliated companies.
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