I purchased two pillows for myself and my partner months ago. After trying them, I realized my partner's choice suited me better. I attempted to follow the 'easy' exchange process, but it was anything but clear. I was charged additional fees as if I were buying a new pillow instead of swapping. I reached out for assistance but received no response. Ultimately, I had to make do with my original pillow and adjust it to fit my needs. The pillows are great, but the customer service is severely lacking. They claim exchanges are easy, but that's far from the truth. Please improve your customer service!
Claim your business profile now and gain access to all features and respond to customer reviews.
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep.
With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience.
But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
See more
