Bright pay - Payroll. All is well and good when you are signing up. Everyone is friendly and helpful. The migration service was smooth running. However.. this software is unusable if you have anything more than 10 employees. The payroll software does not pro-rata salaries. If you have a starter mid month then you have to manually calculate their wage. If someone has a days unpaid leave then you have to manually calculate that. The salary is hidden once you enter it into the employee profile its only available in the payslip section which is fine unless you had to pro-rata the wage or made any deductions the month before so you can end up in a mess if you don't have the salary information stored elsewhere. Totally fine if you have only a few employees but a total nightmare if you have 100+ They say you can have up to 250 employees but I would AVOID like the plague if you have any more than a handful of employees or you'd be making constant manual calculations. Once I informed Bright pay that I will be cancelling I waited 3 weeks for them to finally get back to me to tell me that Bright pay is a yearly subscription and as we'd paid up front we will not get a penny back. They even charged an extra £14 this month despite the fact I told them I wanted to cancel over a month ago!!You cannot remove your payment method without providing a different payment method. I feel like we have been scammed £1600.00 down the drain for a non profit company like us that's a big hit for absolutely no gain.AVOID THIS PAYROLL SOFTWARE - and avoid this company. They have no ethics and will sneakily charge you.
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Bright provides a suite of industry-leading software solutions for accountants and bookkeepers across the UK and Ireland. Our multi-award-winning, user-friendly and innovative products let users support clients while profitably running their practices, with the backing of exceptional support.
