This was one of the worst experiences. I had an appointment with Eucharia Maduafokwa, PMHNP which she was 11 minutes late to. I had to fill out an extremely long and extensive form/questionnaire prior to the exam. She hopped on the call looking extremely disorganized and frantic. She did not know my name, was looking at other things during our appointment and never even reviewed my forms I filled out to prepare her. She couldn't get a sentence out because she was so unfocused and unprofessional. As soon as we hung up the call I reached out to support right away. I had scheduled a Therapy appointment for the same day as well, so I reached out to support about how bad my experience was, and how I do not want to do the Therapy appointment after how bad the initial appointment was. Rebecca A. from support reached out and said we would be filing a grievance. She said she'd reach out by Monday the 23rd, and I never heard back until the next Thursday. Rebecca says my account was cancelled, but I STILL received a bill 2 days ago for $193. I reached out to support and they said that was the bill for the services received. Based on my experience there is no amount of money anyone should pay for the initial appointment I attended, plus I did not even attend the second appointment. Please do not go with this company for any mental health services whatsoever. You will only be wasting your time and money. Wish I had better things to say.
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.See more
