The scheduling and billing process is extremely frustrating. I was booked for two appointments on the same day, just 30 minutes apart. When I called the day before to reschedule, I was informed that the system "wouldn't allow it" and was directed back to their online portal, where I never received a response. I attempted to call multiple times without reaching an actual person. The next day, I was charged two cancellation fees for appointments I tried hard to resolve. Every reply I received was a generic, automated email referencing policies, lacking any accountability or real support. I'm still disputing the charges and have yet to speak with anyone. Poor customer service and an ineffective, unresponsive system. I would recommend avoiding them.
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.See more
