After relocating to TX, I needed a psychiatrist to continue my current medications. My previous doctor from NY couldn't prescribe across state lines, so I turned to an online service to find help. I struggled to locate a contact number for scheduling, as everything was online. I completed a detailed profile, indicating my need for a psychiatrist who could prescribe specific medications. They quickly matched me with a provider, but it turned out to be a psychologist instead. Realizing this error, I attempted to cancel the appointment but faced difficulties reaching anyone for assistance. Despite my efforts, I received no response and decided to attend the online appointment out of respect for the therapist. Upon arrival, I learned he wasn't expecting me, as he had been informed of the situation. He began discussing my needs, but ultimately, he couldn't provide the help I required. I received a bill for the session, which I felt was unjust, especially since the medications I needed weren't available from their team. My attempts to resolve this through phone and email were met with refusal for a refund, as they stated the therapist needed to be compensated. I believe the responsibility lies with the service, not me. Overall, I would advise others to steer clear of this service.
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Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.See more
