My internet went out Saturday morning. I had to wait until Tuesday morning before you sent a tech out. Maybe you are short-handed of technicians and that is why I had to wait until Tuesday?? That is poor service and unacceptable. Plus, I was just told by the technician working on my internet problem viewed that the cable was not buried correctly in the ground! Now another crew will need to be sent out to bury it correctly! And to add, on the phone, while speaking to your customer service representative, I was told you don’t have techs on weekends? Really? Guess what, service can go out on weekends as well. I am proof of that fact! Hospitals, police, firemen, airlines- all work 24/7. I see no reason why your technicians could not rotate weekends for emergency calls. Many people in today’s society work from home and cannot afford their internet service, to no fault of their own, to be interrupted for days! Just unacceptable. I suggest your “bright Minds” at your company come up with new bright ideas- perhaps such as mine. Regards, Your unhappy customer
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