Never going with Brightspeed again.
I got a promotion back in June, for 3 months free. 1st month free. Great. Then said that the 6th month, and 12th month, would also be free. Thought cool.
However, Jan 7th, email says : This is just a reminder that your second free month is coming through a reward card next month. You’ll receive an email that contains your reward card and instructions on how to redeem for your free month.
Waited for the other email. NOTHING. So now its Feb 25th, and I call em, asking about not recieving the email with instructions. They tell me, oh well we dont see that promotion in your account. It must have been a scammer. Im like, a scammer that doesnt get anything out of it. Cause I signed up with this company as a customer for thier internet. So a scammer is providing my internet, but you guys bill me every month. And even offered to forward them the email they sent me in Jan. They kept refusing. So when I moved at end of April, Im cancelling them and going with a different internet provider. Very disappointing for a new company, to lie and gaslight customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
