Terrible customer service from Brillband. They cut off my broadband because of a payment issue caused by the direct debit not being set up properly, even though I have now paid the outstanding balance. Instead of simply restoring the service, they told me my line had been ceased and that I have to open a brand-new account.
This is completely unreasonable. I never asked for my account to be closed, and for them to leave me without broadband, especially when I need it for work, is beyond frustrating. The whole situation has been handled with no empathy, no flexibility, and no real attempt to resolve the problem. I would not recommend them.
Claim your business profile now and gain access to all features and respond to customer reviews.
